• KLM Airlines has unveiled renovations to its Crown Lounge at Houston Airport, as part of its initiative to enhance the customer experience.
  • The lounge offers more than 100 seats and features new furniture made from sustainable materials for greater comfort and environmental friendliness.
  • The lounge also displays Delft Blue House and wall art inspired by the interior design of KLM aircraft. Partners KLM, Air France and SkyTeam can access it.

The Dutch national airline, KLM Royal Dutch Airlines, has opened its latest renovation of one of its most popular global lounges. On September 14, KLM Airlines unveiled renovations to the Crown Lounge at George Bush Intercontinental Airport in Houston (IAH). The newly renovated lounge is part of the airline’s global initiative to enhance the customer experience in its lounges.

New Houston Lounge

The Crown Lounge, located at Houston Airport, is one of KLM’s four lounges in the world. The lounge is located in Terminal D of the airport, right next to Gate D16. It is a lounge of approximately 4,000 square feet and offers passengers more than 100 different seats.

Image: KLM

The airline recently upgraded its Crown Lounge in Houston. KLM Vice President of Customer Experience, Marilyn van de Pol, spoke about the upgrades. She said in a statement

“Investing in premium lounges in international terminals is the cornerstone of elevating the premium customer experience, and is fully in line with our commitment to invest in the new global business class and the recently introduced Premium Comfort cabin. Branded lounges enhance the connection with our customers in providing services and promise.” “Our brand is about creating unforgettable experiences.”

Recent upgrades include both structural upgrades and experience upgrades. The airline added new flooring, wallpaper and fixtures in the main lounge. In addition, the airline has upgraded the bathrooms as well.

KLM Houston Lounge

Image: KLM

New furniture was added to the lounge as well. This includes new designs that are spacious and ergonomically comfortable. The designs are said to incorporate sustainability, as the furniture is made from long-lasting materials, eco-leather and recyclable materials.

Air France-KLM’s General Manager for North America, Eric Caron, spoke about the upgrades. Caron said in a statement

“Houston is one of our best markets in the US, and this upgraded lounge is a fantastic new offering, reaffirming our commitment to providing the utmost comfort and convenience to travelers. We look forward to welcoming our valued travelers soon, and providing an unparalleled experience that will make their time at the airport unforgettable.” Like the destination itself.”

Other features of the Crown Lounge

The airline is also famous for its Delft Blue House display. The display shows several miniature houses over the years, each depicting an actual building in the Netherlands. The homes are popular with international travelers who visit each KLM lounge. Additionally, the newest house, known as House No. 104, will be on display starting October 7, later this year.

KLM Houston Lounge

Image: KLM

The new Crown Lounge is also designed to display wall artwork similar to the interior design of a KLM aircraft. The design is based on the blue, gray and brown colors seen inside a typical KLM cabin.

Crown lounges can be accessed worldwide not only by KLM passengers but also by Air France and the airline’s SkyTeam partners. Currently, the Houston Crown Lounge is accessible from 06:00 to 21:00 local time. Passengers can enjoy rotating breakfast, lunch or dinner options in the lounge with cold and hot food options. A variety of hot and cold drinks are also available throughout the day.

  • KLM Boeing 787-9 Dreamliner PH-BHP (2)
    Photo: Vincenzo Pace | Simple flying

    IATA/ICAO code:
    Kuala Lumpur/km
    Airline type:
    Full service carrier
    Amsterdam Schiphol Airport
    Year Founded:
    Sky Team
    Airlines group:
    Air France-KLM
    Marjan Rentel

  • 1021_160321_airports-ds-1

    Houston George Bush Intercontinental Airport

    IATA/ICAO code:
    United State
    Mario C. Diaz
    number of passengers :
    18,213,913 (2020)
    Aircraft runways:
    15L/33R – 3,658 m (12,001 ft) |15R/33L – 3,048 m (10,000 ft) |9/27 – 3,048 m (10,000 ft) |8L/26R – 2,743 m (9,000 ft) |8R/26L – 2,866 m (9,402 ft)

    Station A | Station B | Station C | Station D | Station E

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